How to contact us
Support is by email at support@valocheats.org. Include your order ID and a short note about the issue.
We reply in English and usually answer within one business day.
- Order ID from your receipt
- Windows version
- What you already tried
Faster answers
Check FAQ and Updates before you write. Many setup questions are already covered.
Include your Windows version and any error text from the loader.
Screenshots of the error help us answer faster.
Add your rank mode if the issue only happens in ranked.
License and billing
We can resend delivery email or help with a lost key when you include your order ID.
Refund questions are answered on the refund policy page.
Patch issues are posted on Updates before support needs to step in.